FAQs
All in stock items are already made!
*If you are interested in something that’s out of stock, please fill out a custom order form or send me a message via instagram!
How do I wash my handmade items?
You can spot clean all items with warm water, lay flat to air dry.
Play food is machine washable! Toss in a garment bag and wash in cold water on a delicate cycle. Lay flat to dry.
If you ever see a piece of yarn pop out, don’t worry, all ends are tied many times and hidden on the inside, so all you have to do is push it back in!
How do I place a custom order?
You can either fill out the custom order form or send me a message on instagram! A custom order could be for an item you have seen on the website or instagram and would like custom colours. It could also be for an item you haven't seen yet! I'm always happy to look for other patterns that I haven't tried yet to see if we can bring your vision to life!
How long will it take to make a custom order?
Custom orders will be ready to pick up/ship within 2 weeks, usually sooner. We will discuss this when you request a custom order!
Shipping Policy:
Local Pickup:
- Kitchener, Ontario - orders ready for pickup within 24 hours, usually less. Pickup must be arranged via email or DM on instagram.
*If you would like to pick up an order in Durham (West Grey) or London, ON - please select Kitchener pickup and send me a message to let me know! I can usually deliver to these locations once a month, but please contact me to find out when I'll be there next!
Flat Rate Shipping:
- Within Ontario - $15
- Outside of Ontario - $20
Custom Orders:
Shipping for custom orders will be calculated on an individual basis.
Refund Policy:
Due to the nature of handmade items, returns & exchanges are not accepted. Please contact me if you have an issue with your order.